Privacy Policy
This Privacy Policy explains how Crust & Ember Pizzeria (hereinafter “we”, “us”, or “our”) collects, uses, and protects information about you when you visit our website at lanternfoothold.xyz (the “Site”) and, where applicable, when you use our services, ordering system, or contact us. By using the Site you agree to the practices described in this policy. If you do not agree with this policy, please do not use the Site.
Information we collect
We may collect personal information you provide directly, such as your name, email address, phone number, delivery address, and payment details when you place an order or contact our support team. We also collect information automatically when you visit the Site, including device information (such as IP address, browser type, and operating system), usage data, and cookies and similar tracking technologies. We may also collect location data to facilitate delivery services.
How we use your information
We use your information to process orders, deliver products to you, communicate about your orders, and provide customer support. We may use data to improve our menu, services, and user experience, to analyze trends, and to ensure the Site is secure and functioning properly. We may also send you updates about our promotions and events, if you have opted in to receive communications. For payments, we use secure processing through trusted providers in compliance with applicable laws.
Legal basis for processing
We process personal data where necessary to fulfill contractual obligations (such as processing your order and delivering meals), to comply with legal obligations, and to pursue legitimate interests such as improving our services and protecting our rights. In some cases, we may rely on your consent, which you may withdraw at any time. Where required by law, we will obtain your consent before sending marketing communications.
Sharing your information
We may share your information with service providers who help us operate the Site, process payments, fulfill orders, and manage communications. These service providers are contractually bound to protect your information and use it only for the purposes described in this policy. We may also disclose information to comply with law or protect our rights, safety, or property, or to respond to lawful requests or emergencies. We do not sell your personal data to third parties for monetary gain.
Cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, analytics, and understand how you interact with the Site. You can adjust your browser settings to decline cookies, but this may affect certain features of the Site. We may also use advertising technology to tailor content and promotions; you can opt out of targeted advertising where available.
Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You should take reasonable steps to protect your account, such as using a strong password and logging out after use.
Your rights
You may request access to, correction, or deletion of your personal information in accordance with applicable laws. You may also have the right to restrict or object to certain processing and to withdraw consent where applicable. To exercise these rights, contact us at +44 20 7946 0958 or via lanternfoothold.xyz; we will respond in accordance with applicable law. If you are unhappy with our handling of your personal data, you may contact the relevant data protection authority in United Kingdom.
Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you discontinue use or close your account, we will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
International transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure that appropriate safeguards are in place to protect your data in those jurisdictions, including using agreements and data protection standards accepted by applicable law.
Third-party links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Children’s privacy
The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate steps to remove such information.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically for changes. Your continued use of the Site after the changes constitutes your acceptance of the updated policy.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at +44 20 7946 0958 or visit lanternfoothold.xyz for more information. Our offices are located at 43 Bedford Street, London, WC2E 9LT, United Kingdom.
Site-specific notices
We may collect feedback, reviews, and testimonials to improve our offerings. If you provide content that can identify you, we will publish it only with your consent or as required by law. Your information may be aggregated for analytics and reporting without identifying you personally. By using our Site, you acknowledge and agree to the collection and use of your information as described in this policy. Last updated: 2025-06-01.